The Airport Security Mistake That Could Cost You Your Phone

Airport security is designed to make you feel like you’re on a game show with a ticking clock.

Getty Images

Between the queues breathing down your neck, staff barking instructions, and grey plastic trays clattering down the rollers, the pressure to empty your pockets as fast as possible means most of us just chuck our phones, wallets, and keys straight into the plastic tub loose.

That mad scramble is an absolute gift for anyone looking to pocket a shiny handset or a purse when nobody’s watching, and a viral travel warning has reminded everyone just how easily small items vanish between the scanner and the collection point. Changing the way you pack your stuff before you even step into the queue keeps your valuables out of sight, out of reach, and gets you through the scanners without having to sprint to the other side in a panic.

There’s one habit many travellers don’t think twice about.

Getty Images/iStockphoto

When you reach security, you’re usually asked to empty your pockets. Most people simply drop their phone, wallet, keys, and loose change straight into a plastic tray. It’s quick and easy, especially when you’re trying to keep the queue moving.

A video shared on TikTok by a US traveller named Tiffany has racked up hundreds of thousands of views after she said a security officer warned her that loose phones are easy targets. Whether you’re in the US or the UK, the same risk applies. A small item sitting in an open tray can easily be picked up by someone else, either accidentally or on purpose.

Why security trays can be risky

Getty Images

Security areas are busy, and attention is often split between taking off coats, removing belts and keeping an eye on children. If you’re held back for an extra check, your tray may come out the other side before you do. That leaves your belongings unattended for a short while. Trays also pile up at the end of the belt, and it’s easy for someone to pick up the wrong one in a rush. Phones in similar cases can look almost identical. A moment of distraction is all it takes for something to be lost or taken.

Keep valuables zipped away.

Getty Images/iStockphoto

The simplest fix is to put your phone, wallet, passport, cash, and keys inside a zipped pocket of your hand luggage before you reach the front of the queue. That way, they go through the scanner tucked safely inside your bag. They’re far less likely to be picked up by someone else. Start your trip with an empty pocket in your bag kept free for this purpose. As you join the security queue, move everything from your pockets into it. It takes just a few seconds and saves a lot of worry.

Check your airport’s rules first.

Getty Images/iStockphoto

Security rules can vary from one UK airport to another. Many airports now use newer scanners that let you leave liquids and laptops in your bag. Others still ask you to take them out and place them in a separate tray. Check your departure airport’s website before you travel so you know what to expect. Rules can also be different on your return journey, depending on the airport abroad. Being prepared helps you move through security calmly, without scrambling to unpack.

Smart ways to load your trays

Getty Images

If you need to use a tray for items like your coat or laptop, try to put it on the belt just before you walk through the scanner. That way, it shouldn’t reach the other end long before you do. Keep your eyes on your belongings as much as you can.

Avoid putting your phone or wallet in your shoes or coat pockets, as these can still be picked up with the rest of your things. Before leaving the security area, check every tray and pocket carefully. Make sure you’ve got your phone, passport, boarding pass and any jewellery or watches you took off.

Set up your phone before you travel.

Unsplash/Danila/Instalook.ru

Before you head to the airport, make sure your phone has a passcode and that its tracking feature is switched on. Both iPhones and Android phones have built-in tools that let you find a lost device on a map. You can also lock it or wipe it remotely if it’s stolen.

Write down your phone’s IMEI number, a unique code that identifies your handset. You can usually find it by dialling *#06#. Your network can use this number to block a stolen phone, and you may need it if you make an insurance claim.

What to do if something goes missing

Getty Images/iStockphoto

If you realise something is missing at security, tell a member of staff straight away, as they may be able to check nearby trays or camera footage. Airports also have lost property departments, so contact them as soon as possible if you’ve already left the area. Leave your phone number so they can get in touch.

If you think your phone or wallet has been stolen, report it to the police and ask for a crime reference number. Many travel insurance policies need you to report a theft within a set time, often 24 hours, to make a claim. Contact your bank to cancel cards and your network to block your phone if needed.